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Thanks for sharing your thoughts! I agree that understanding mental models is crucial, which is why I always try to highlight the importance of user research and testing your designs.

Another important point is consistency. Whatever research shows, be consistent with your approach. If we are not consistent, it confuses our users.

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Michalina Bidzinska
Michalina Bidzinska

Written by Michalina Bidzinska

London-based UX manager, business strategist, and hobbyist writer.

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